Delivery & Returns

Delivery

We charge a flat rate delivery of £2.50 on all items. For non-personalised books this service is via Royal Mail first class service, with delivery estimated between 1 and 2 working days after despatch. We aim to despatch all items within 24 hours of ordering.

Personalised items are sent via Royal Mail first class recorded service, with a signature on delivery. Delivery is generally within 1-2 days although can be longer at peak times such as Christmas. Please allow up to 2 weeks for your personalised log book to be processed.

Express delivery

Need your item faster or guaranteed by a certain time? Other delivery methods such as Royal Mail Special Delivery can be arranged on request. Please contact me to discuss your requirements.

International delivery

Delivery charges for outside the UK are as follows:

Countries within the European Union - £5.00

Countries outside the European Union - £8.00

The prices above are for standard international delivery. Express or tracked services will be extra. Currently the website cannot distinguish between countries so if you are ordering from outside the UK please either contact me directly via email/phone/Facebook to order OR place your order as normal through the website and you will be sent an additional invoice to cover the extra postage. Once this has been paid your item/s will be dispatched.

Returns 

Non-personalised items

I hope you will be happy with your purchase, however should you not be 100% satisfied you can return any non-personalised item for a full refund or exchange with 28 days. Return postage will need to be paid by you. Additional postage may be charged for exchanges. 

Personalised items

Unfortunately refunds and exchanges cannot be offered on personalised items unless a mistake has been made in production or your item is faulty. Please ensure you enter your details correctly at the time of ordering, as mistakes cannot be rectified after printing.