Delivery & Returns

Delivery

We charge a flat rate delivery of £2.50 on all items. Our standard service is via Royal Mail first class, with delivery estimated between 2 and 3 working days, although it can be longer at peak times such as Christmas. We aim to despatch all items within 24 hours of ordering. Please allow up to 10 working days for your personalised log book to be processed and delivered.

Unfortunately we do not have the facility to send automated despatch emails, however if you do not receive your item within 5 working days of order please get in touch. 

Express delivery

Need your item faster or guaranteed by a certain time? Other delivery methods such as Royal Mail Special Delivery can be arranged on request. Please contact me to discuss your requirements.

International delivery

Delivery charges for outside the UK are as follows:

Countries within the European Union - £5.00

Countries outside the European Union - £8.00

The prices above are for standard international delivery. Express or tracked services will be extra. Currently the website cannot distinguish between countries so if you are ordering from outside the UK please either contact me directly via email/phone/Facebook to order OR place your order as normal through the website and you will be sent an additional invoice to cover the extra postage. Once this has been paid your item/s will be dispatched.

Returns 

Non-personalised items

I hope you will be happy with your purchase, however should you not be 100% satisfied you can return any non-personalised item for a full refund or exchange with 28 days. Return postage will need to be paid by you. Additional postage may be charged for exchanges. 

Personalised items

Unfortunately refunds and exchanges cannot be offered on personalised items unless a mistake has been made in production or your item is faulty. Please ensure you enter your details correctly at the time of ordering, as mistakes cannot be rectified after printing.