Terms & Conditions
Terms & Conditions for Personalised Items
1. Refunds or exchanges cannot be offered on personalised products unless faulty.
2. Books will be printed as per the text you have entered at the time of ordering - please ensure you have entered all text correctly, and check your email proof carefully, as mistakes cannot be rectified after printing.
3. Your email proof will be sent to the email address you give at the time of ordering. Should a reply not be received within 48 hours of the proof being sent we will assume your order is correct and will go ahead with printing.
4. It is your responsibility to ensure you have permission to use any professional images you supply to us.
5. We will advise you on the suitability of your photo/s, however for best results please try and choose an original digital image or high resolution scan minimum 300 dpi resolution. Whilst image quality can be improved with Photoshop editing, the end result will only be as good as the image you have supplied. If in doubt please ask!
6. Please allow up to 2 weeks for production and delivery.
7. Unless you request otherwise, an image of your finished book may be used for marketing purposes on our website, as an example of previous work.